Emergencies & Not Emergencies


What You Need To Know About 911

  • 911 is a 3-digit telephone number that you can call 24 hours a day for police, fire, or medical emergencies.
  • 911 should only be used for life-threatening emergencies or in-progress crimes.

911 Fast Facts

  • 911 calls are answered within 4 seconds on average.
  • Dispatchers receive over 4,000 calls annually.
  • 911 instantly gives dispatchers the caller's phone number and address
  • The center is staffed 24 hours a day, 365 days a year.
  • Cell phone users can also make 911 calls directly from their cell phones

What Happens When You Call 911

  • Do not hang up until the dispatcher advises you to do so. If you have a need for a police officer and it is not an emergency, then please use our non-emergency phone number 928-537-4365.
  • When you call 911, your address, telephone number and billing person's name is automatically displayed on our computer-aided dispatch system. Dispatchers will ask you for this information to verify it.
  • The dispatcher will ask you what type of emergency you have. Remember to:
    • Answer all questions
    • Remain calm
    • Stay on the line

Not Emergency

If your situation is not an emergency, please call 928-537-4365. If you call the Dispatch Center with a situation that is not deemed to be an emergency, you will be referred to the not emergency line. The following are examples of non-emergencies:
  • Barking dogs
  • Loud parties or music
  • Non-injury accidents including non-injury hit and runs
  • Parking violations
  • Requests for information
  • Transportation to medical appointments
  • Time-delayed reports with no suspect information such as home burglary, vehicle burglary, and assault reports